Technical Service Manager

Job Responsibilities

• Support the Sales & Marketing efforts of the Flooring Group
• Support Market & Product Managers, Regional Sales Managers, Marketing & Communications Manager, and Territory Managers
• Manage two Technical Service Specialists
• Responsibilities include managing the technical support of the various flooring segments, which includes Ceramic, Hardwood, Rubber, Carpet & Vinyl, Underlayment & Patch Flooring Installation Market Segments
• Assure technical accuracy for products, assist in the development of new products, and the evaluation of both Bostik and competitive products
• Provide timely, accurate, written recommendations and job specific warranties
• Manage the technical support requirements of distributors, dealers, contractors, flooring manufacturers, consumers, designers, and architects
• Review, direct and assist in the resolution of Customer Concerns (i.e. claims)
• Represent Bostik Flooring Group in industry associations, committees, trade shows, group presentations and hands-on product demonstration

Job Requirements

• Minimum 4 year degree, Chemical, Engineering or Technical preferred
• Minimum of 5 years experience in technical support or equivalent
• Experience with adhesives or chemical products used in construction preferred
• Familiar with common analytical and physical test methods
• Strong written, verbal, and personal communication skills
• Must show the ability to complete projects with minimal supervision
• The ability to work with people at all levels
• Must be able to make formal presentations to groups, as well as, "relate to" distributor, dealer, contractor, and the installation mechanics
• Hands-on skills to perform field testing, mock-up installations and product demonstrations
• Ability to travel 35%